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Future of Virtual Contact Centre webinar 3rd Edition

#FOVC2025

Date: 15th May, 2025
Time: 1500 BST/ 10:00 ET

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Overview

Overview for Future of Virtual Contact Centre webinar

The Future of Virtual Contact Centers (FOVC) Virtual Summit brings together global leaders in customer experience, digital transformation, and contact center innovation.
This interactive online event explores the latest trends, technologies, and strategies reshaping virtual contact centers in a remote-first world.
Attendees gain actionable insights from expert speakers, real-world case studies, and cutting-edge solution providers.
The summit offers valuable networking opportunities, enabling direct engagement with peers and industry innovators.
Join us to discover how leading organizations are driving efficiency, automation, and exceptional customer service in the new era of virtual contact centers.

What to Expect?

Digital
Sessions

Connect, listen and learn with our live digital sessions.

Digital
Panel Discussions

Conversations and deliberations that are contagious

Digital
Network

Network Digitally with industry leaders across the globe

Virtual one to one
meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry
Leaders

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Finance and Insurance Industry.

350+Attendees

Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.A Guide to

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive voice response (IVR)

Hyper personalization

Automatic call distributor (ACD)

Cost-effective Multitenancy Model

Virtual contact center model

Predictive Behavioral Routing (PBR)

Seamless customer Service.

Omnichannel routing

Intelligent automation

Industries

Financial Services

Banking

Public Sector

Telecoms

IT

Energy

Manufacturing

Healthcare and Life Sciences

Transportation

Retail

Travel & Hospitality

Media and Entertainment

Education

Who should attend?


Job Titles

CXO, VP, Director, Head of

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence
Speakers

Our
Speakers

Evan Fromberg

Vice President of Global Sales
Krisp.ai

Barbara Dondiego

Chief Operating Officer
Avoxi

Samantha Richardson

Principal Business Consultant and EMEA Lead
Twilio Foundry

Joao Gonzalez

Head of International Accounts
GoContact

Anna Trajdos

Head of Customer Service
RB CEE w SIX Payment Services

Iemraan Kara

Head of Sales Contact Centre,
at Standard Bank Group

Ian Dailey

VP Product Marketing
at Invoca

Anders Rønnebech Jensen

VP of marketing and customer experience
at MasterCard

Daniel Valik

Vice President of Product
at UJET

Rick A. Collins

Senior Vice President
at World Insurance Associates LLC
Sponsors

Our Sponsors

Gold Sponsor

Sponsors

Past Sponsors

Platinum Sponsor

Platinum Sponser

Platinum Sponser

Platinum Sponser

Gold Sponsor

Media

Media Partners

FAQ

Frequently asked question

Can I invite my colleagues and friends to attend the virtual event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.